WEB RETURNS POLICY
We guarantee to refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage. Please allow up to 28 days for your refund to be processed from the day you return the products. Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Refunds are not available on underwear due to hygiene reasons. Refunds can only be carried out if you return your order to Customer Services at the below returns address.
Please note: If your order is returned to us by Royal Mail as Incorrect/Not Called For/Undelivered ETC.. We are not liable for the cost of the return postage. This needs to be paid separately to us.
Unfortunately we currently do not offer exchanges on the website only in store.